The College Board Still Has Not Delivered Many Oct 2015 PSAT Scores
After failing to deliver October 2015 PSAT scores by its initially-promised, mid-December deadline, the College Board re-promised to have those scores electronically available to school counselors by January 6, 2016, and to students, by January 7, 2016.
Even though The College Board had publicly advertised that it had indeed delivered those October 2015 PSAT scores as promised on January 7, a number of individuals nationwide complained of not being able to access their scores. Below is The College Board’s January 7, 2016, Twitter announcement of PSAT score delivery– and comments dated January 7 to 11 that said scores had not been received (click image to view comments):
In the following January 9, 2016, College Board retweet of supposed January 7 PSAT score delivery, note the number of comments from individuals stating that they have yet to receive their scores (click image to view comments):
In Twitter comments, The College Board is advising individuals to send direct messages to CB in order to address the issue.
And in the midst of that January 9, 2016, Twitter commentary, CB makes the following admission on January 12– five days after CB declared the scores had indeed been delivered (click image to enlarge):
Note that on January 12, 2016, The College Board did not tweet that all schools have received the October 2015 PSAT scores. The College Board did not even tweet that all schools should have the scores.
College Board tweeted that most schools should have their scores.
Without question, College Board has dropped the PSAT ball.
On January 08, 2016, I wrote a post about CB’s failure to deliver the October 2015 PSAT scores on time. The post was prompted by an email I received from a Pennsylvania parent who had not received his child’s scores on January 7 but, according to the parent’s story, had pestered CB and received the scores on January 8.
What prompted me to write this post is that it is January 13, and the post has had fresh comments about individuals still unable to receive scores– or timely and competent assistance, for that matter.
This was written on January 12, by a parent in Philadelphia:
1/12/16 been on hold for 25 minutes with College Board , no scores and now my son’s account is no longer recognized
This, on January 13, from a school counselor in Indianapolis:
I am a school counselor and have tried multiple times to access my scores.After a lengthy hold yesterday ( Jan.12th), I was told that they were still processing and I should check back in 2-3 days.
And this, on January 13, from a student near Berkeley, California:
1/13 Sporadically trying code (HS CG got Monday) – continues to not work.
CB is now starting to DM (direct message via twitter – a private communication which reduces the number of negative messages all can see) the following to people who still have not codes:
“We’ve reviewed (the) account and it looks like scores are currently delayed. Have you received any email communication from us or your counselor? Unfortunately, we don’t have the specifics of the delay. We recommend contacting PSAT Services at 866-433-7728 (U.S.) or 212-713-8105 (Int’l) for more specific information.”
Note when you call (25-37 min holds for people late last /early this week once the call connected) they create a case # and will get back to you 5-7 business days.
For us it seems to be school wide (CA) and counselor was also given a we’ll get back to you in 5-7 biz days.
School counselors across the US who contacted CB early have started to hear back from CB and [are] telling families, “I just received an update from College Board and we should have score reports during the first week of February.”
My opinion echoed by others here… This test was taken mind October. (Weren’t paper copies handed back Mid Dec in past?) Getting the paper scores Early February is a few weeks before March test. Students will have a 3 test window, during which many use one for end of school year subject tests. Fall SAT date is won’t meet Early Application deadlines, and with this new CB timing might have a hard time meeting Regular deadlines.
The College Board is in a testing mess, and that mess is being captured on social media.
Feel free to add your own experiences with The College Board’s PSAT score delivery to the comments section of this post.