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The College Board Still Has Not Delivered Many Oct 2015 PSAT Scores

January 13, 2016

After failing to deliver October 2015 PSAT scores by its initially-promised, mid-December deadline, the College Board re-promised to have those scores electronically available to school counselors by January 6, 2016, and to students, by January 7, 2016.

Even though The College Board had publicly advertised that it had indeed delivered those October 2015 PSAT scores as promised on January 7, a number of individuals nationwide complained of not being able to access their scores. Below is The College Board’s January 7, 2016, Twitter announcement of PSAT score delivery– and comments dated January 7 to 11 that said scores had not been received (click image to view comments):

In the following January 9, 2016, College Board retweet of supposed January 7 PSAT score delivery, note the number of comments from individuals stating that they have yet to receive their scores (click image to view comments):

In Twitter comments, The College Board is advising individuals to send direct messages to CB in order to address the issue.

And in the midst of that January 9, 2016, Twitter commentary, CB makes the following admission on January 12– five days after CB declared the scores had indeed been delivered (click image to enlarge):

CB Tweet

Note that on January 12, 2016, The College Board did not tweet that all schools have received the October 2015 PSAT scores. The College Board did not even tweet that all schools should have the scores.

College Board tweeted that most schools should have their scores.

Without question, College Board has dropped the PSAT ball.

On January 08, 2016, I wrote a post about CB’s failure to deliver the October 2015 PSAT scores on time. The post was prompted by an email I received from a Pennsylvania parent who had not received his child’s scores on January 7 but, according to the parent’s story, had pestered CB and received the scores on January 8.

What prompted me to write this post is that it is January 13, and the post has had fresh comments about individuals still unable to receive scores– or timely and competent assistance, for that matter.

This was written on January 12, by a parent in Philadelphia:

1/12/16 been on hold for 25 minutes with College Board , no scores and now my son’s account is no longer recognized

This, on January 13, from a school counselor in Indianapolis:

I am a school counselor and have tried multiple times to access my scores.After a lengthy hold yesterday ( Jan.12th), I was told that they were still processing and I should check back in 2-3 days.

And this, on January 13, from a student near Berkeley, California:

1/13 Sporadically trying code (HS CG got Monday) – continues to not work.
CB is now starting to DM (direct message via twitter – a private communication which reduces the number of negative messages all can see) the following to people who still have not codes:

“We’ve reviewed (the) account and it looks like scores are currently delayed. Have you received any email communication from us or your counselor? Unfortunately, we don’t have the specifics of the delay. We recommend contacting PSAT Services at 866-433-7728 (U.S.) or 212-713-8105 (Int’l) for more specific information.”

Note when you call (25-37 min holds for people late last /early this week once the call connected) they create a case # and will get back to you 5-7 business days.

For us it seems to be school wide (CA) and counselor was also given a we’ll get back to you in 5-7 biz days.

School counselors across the US who contacted CB early have started to hear back from CB and [are] telling families, “I just received an update from College Board and we should have score reports during the first week of February.”

My opinion echoed by others here… This test was taken mind October. (Weren’t paper copies handed back Mid Dec in past?) Getting the paper scores Early February is a few weeks before March test. Students will have a 3 test window, during which many use one for end of school year subject tests. Fall SAT date is won’t meet Early Application deadlines, and with this new CB timing might have a hard time meeting Regular deadlines.

The College Board is in a testing mess, and that mess is being captured on social media.

Feel free to add your own experiences with The College Board’s PSAT score delivery to the comments section of this post.

dart board


Schneider is a southern Louisiana native, career teacher, trained researcher, and author of the ed reform whistle blower, A Chronicle of Echoes: Who’s Who In the Implosion of American Public Education.

She also has a second book, Common Core Dilemma: Who Owns Our Schools?.

both books

Don’t care to buy from Amazon? Purchase my books from Powell’s City of Books instead.

  1. Janna permalink

    Mercedes, no scores here in Wilmington, NC yet. My daughter still has heard nothing and neither has her counselor.

  2. I have twins (both at the same school). One was able to access scores on Sat 1/9 (but only after multiple FAILS & then receiving the CB email with an access code). The other didn’t receive that email so had to wait until today, Thur 1/14, when the access codes were distributed via email by the school counselors. No rhyme or reason to explain why the process “worked” (2 days late) for one but not the other.

    What I found even more disturbing though was the emails sent out by the school counselors in the interim this week. They were lacking in some important factual details and contained the obligatory advertisement at the bottom directing them to either Kahn Academy or a local paid test-prep company. That 4.0 GPA college graduate valedictorian in me gets disappointed that my kids aren’t interested in doing the slightest bit of studying for these things; the 40-some-odd-year-old Opt Out Supporter in me simply told them to PartyOn! and enjoy playing video games instead.

  3. Thank you for writing this piece. What is also interesting is that in my +15 years of teaching high school we always received the scores before January. I know it is a new test but it was a Scantron exam and in the age of technology why is this an issue? How are students supposed to now review what they need to know? I hope all students boycott the March SAT.

  4. Christine Langhoff permalink

    Mercedes, we need you to be on “the Twitter”! ☺️

  5. My school finally got the PSAT scores but many parents can’t get the scores online after creating an account and adding their access code. They get a message that their student has no scores or didn’t take the test. Now we look bad because we supplied parents with their access codes. college Board really screwed up BIG TIME!

Trackbacks & Pingbacks

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